The South Florida Water Management District Ombudsman provides citizens a central point of contact for timely responses to inquiries and complaints. The Ombudsman works with District management and staff as well as responsible external agency sources to address citizen concerns.
The Ombudsman strives to build public trust by acting as a citizen liaison, facilitating communication on issues of concern at the most appropriate level and promoting accessible, responsive government.
Under state law (Section 373.079(4)(a), Florida Statutes), the Ombudsman serves residents in the District's 16-county service area and responds to complaints against the South Florida Water Management District only. The Ombudsman does not have authority to change an agency determination or policy or to bring legal actions. However, the Ombudsman does monitor trends and makes recommendations to improve performance.
The Ombudsman does not investigate complaints against federal, state, county or municipal governments, nor has jurisdiction over elected officials. The Ombudsman cannot intervene and should not be contacted if you are represented by legal counsel.